How do I contact the sales department?
Gilluxe lighting PROCEDURE FAQS:
How do I contact the sales department?
Customers can contact the sales department on:
Whatsapp/Wechat/Mobile: +8618676007408.
Email: misha@gilluxe.com,
Alternatively, please send an product inquiry on website.
I have something to return, What shall I do?
Gilluxe Lighting accept returns for items that require repair or replacement under warranty.
Please refer to the returns policy
Under warranty, if products more than 3% defective for driver and chips, our factory will give replacement goods with next order. Customers are required to send a video or picture to show the problem products without return back the goods.
How do I place an order?
If you already know what you need, or are an existing account customer please email your orders to misha@gilluxe.com
How do I make payment?
If you have confirmed the order with our sales, please make the payment according to the Pro-forma Invoice, We accept Western Union for small order amount.
For official order we required T/T payment: 30% deposit before producing, 70% balance before shipping.
What is the Lead time for my order?
Our producing Lead Time will be within 25 days after confirmed artwork design and deposit paid.
Where can I find prices?
Please send your required product to our sales department: misha@gilluxe.com to request a quotation, One of our sales consultants will send you a quotation within 48 hours.
Can I visit?
Certainly. We sincerely welcome visitors to our company however we do not operate as a retail premises and therefore do not offer a walk in service. Please contact the office or sales to arrange appointment in case any visiting when in holidays.
When are Gilluxe lighting open?
Office hours are: Monday to Saturday 08.45-12:00; 14:00- 18.00 | (Closed on Sunday)